Elements and Performance Criteria
- Classify and monitor change requests
- Determine priority settings
- Identify risks to business continuity and prioritise changes that reduce risks for implementation
- Evaluate costs and benefits of implementing changes against the current system
- Examine benefits and costs of how and when a change is made, including risks to business continuity
- Schedule change analysis according to business down periods and periods of business-critical activities
- Develop change analysis work plan to develop and implement changes
- Analyse similar change requests that might be developed and implemented simultaneously
- Determine impact to the system and organisation of methodology and timing of change
- Notify reason for the change to key stakeholders
- Determine resources necessary to carry out the change development, taking into account time and cost constraints
- Develop a change plan based on change analysis
- Review change-plan documentation to ensure it is completed according to system documentation standards
- Forward change plan to appropriate person for consideration and decision
- Confirm change plan is complete and satisfies client